The crib that this idiot left to stand went from standing to flat on the ground. Cribs come in a long rectangular box, about 8 inches thick but long and wide so it can stand on its own but hardly at all. One worker left a crib standing up to go do something. I myself haven't seen them do any of this but I have supervised them loading cribs onto a truck for delivery. this also includes people opening and throwing out the boxes and useless packaging. If you request delivery I would jump in and recommend renting a u-haul because it starts out at 65 dollars for shipment. I would write down item numbers for you to keep for future use on purchases of the crib and other parts of the set. Here is what I would have done for you if you ordered from my store. Babies R Us uses 3rd party shippers so we kind of have our hands tied when delivery and/or assembly are requested. You shouldn't blame Babies R Us for anything but the customer service. So much can go wrong and honestly, it happens way too often which is why I recommend not to pay extra for delivery. Shipping furniture is always a delicate process metaphorically and physically. I work as a Furniture Consultant at Babies R Us. ![]() This is extremely disappointing as this is supposed to one of the greatest times of my life and I am wasting my time writing about Babies R US. ![]() I will most likely buy the matching crib from them because I have no choice but after that will remove my registry and never shop with them again. I am appalled and disgusted with the BRU company and its customer service. Additionally, when someone has been generous enough to spend hundreds and hundreds of dollars on a gift for me, this should not be the way the transaction is handled. With 11 weeks to go before my child arrives, worrying about the delivery of her nursery items and how to maneuver them should be the last thing on mind. As you can imagine, this created quite a problem as the piece weighs almost 200 lbs. The shipment did not arrive until 2pm and when it did, was told that they could only leave the dresser downstairs and NOT assist in bringing the piece upstairs to the apartment. I had called UPS and arranged with Kristin and Scott to have the dresser delivered between 11-1 on Tuesday September 18. When I registered for these items, I was told they would be delivered to my apartment to the location I wished. A shower guest ordered a dresser off my registry and had arranged for it to be delivered to my apartment. ![]() I am extremely upset by the customer service I received from the BRU store and UPS when delivering an item. I currently have a baby registry with Babies R US and am expecting my first child in 11 weeks.
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